Your questions
answered
Explore our FAQs for helpful information about living in our student accommodation.
What is the contract length?
51 weeks
How much is the deposit?
£300
What’s included?
All utility bills and Wi-Fi.
Furniture - Storage bed, mattress, side cabinet, desk, chair and closet.
Appliances - Fridge/freezer, electric hob, microwave oven, extractor fan and heater.
What is the building security?
CCTV, secure entry, 24/7 staff (Resident Co-ordinator)
How do I manage my rent payments or report maintenance?
All tenants have online access to our tenant portal (Payprop) where they can access their payment schedule and also log maintenance tickets. The portal can be used to track maintenance jobs and also communicate with the maintenance team.
What if I need co cancel my booking?
The new tenant has until Thursday 20th August (1 week after results day) to notify us of their intentions to cancel the booking if they’re no longer able to due to not achieving the grades. If we do not receive any contact within this timeline, then it is taken that the booking is going ahead.
In other circumstances such as illness or university revoking student status, a tenant can give 4 weeks notice to leave providing their is evidence to support.
Deposit will be returned if within policy outlined.
